Frequently Asked Questions

Everything you need to know about your Josephine & Co experience.

What is your standard shipping policy?

We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 1-2 business days and arrive within 3-5 business days.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Return Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or reaching out to our stylists for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.

Are your materials sustainably sourced?

At Josephine & Co, we prioritize high-quality, durable fabrics including organic cotton, recycled polyester, and traceable wool. We are committed to ethical manufacturing processes across our entire supply chain.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.